:root {
  --ink: #101920;
  --ink-soft: #334452;
  --muted: #667888;
  --line: #d2dde6;
  --surface: #ffffff;
  --surface-2: #f1f5f8;
  --bg0: #e6eef3;
  --bg1: #d8e3ea;
  --teal: #0d6e67;
  --teal-deep: #0a5550;
  --ok: #0d6e67;
  --warn: #b45309;
  --danger: #b91c1c;
  --danger-soft: #fef2f2;
  --ok-soft: #ecfdf8;
  --warn-soft: #fffbeb;
  --shadow: 0 14px 36px rgba(16, 25, 32, 0.07);
  --radius: 14px;
  --font-display: "Sora", sans-serif;
  --font-body: "Source Sans 3", sans-serif;
}

* { box-sizing: border-box; }

html, body {
  margin: 0;
  min-height: 100%;
}

body {
  font-family: var(--font-body);
  color: var(--ink);
  background:
    radial-gradient(1100px 520px at -8% -10%, rgba(13, 110, 103, 0.11), transparent 55%),
    radial-gradient(900px 480px at 108% 0%, rgba(16, 25, 32, 0.07), transparent 52%),
    linear-gradient(165deg, var(--bg0) 0%, var(--bg1) 100%);
  background-attachment: fixed;
}

.shell {
  width: min(1240px, calc(100% - 2rem));
  margin: 0 auto;
  padding: 1.5rem 0 2.5rem;
}

.admin-shell {
  width: min(1360px, calc(100% - 2rem));
  padding: 1.25rem 0 2.75rem;
}

.top,
.topbar {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 1rem;
  margin-bottom: 1.1rem;
  animation: rise 0.45s ease both;
}

.topbar {
  padding-bottom: 0.85rem;
  border-bottom: 1px solid rgba(210, 221, 230, 0.9);
}

.brand {
  margin: 0;
  font-family: var(--font-display);
  font-weight: 700;
  font-size: clamp(1.85rem, 3.2vw, 2.35rem);
  letter-spacing: -0.045em;
  line-height: 1;
  color: var(--ink);
}

.brand-tag {
  margin: 0.35rem 0 0;
  color: var(--muted);
  font-size: 0.95rem;
  font-weight: 500;
}

.sys-status {
  display: inline-flex;
  align-items: center;
  gap: 0.55rem;
  padding: 0.5rem 0.85rem;
  border: 1px solid var(--line);
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.82);
  color: var(--ink-soft);
  font-size: 0.88rem;
  font-weight: 600;
  backdrop-filter: blur(6px);
}

.sys-dot {
  width: 0.55rem;
  height: 0.55rem;
  border-radius: 50%;
  background: var(--danger);
  flex-shrink: 0;
}

.sys-dot.on {
  background: var(--ok);
  box-shadow: 0 0 0 4px rgba(13, 110, 103, 0.14);
  animation: pulse 2s ease infinite;
}

.status-strip,
.health-strip {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 0.75rem;
  margin-bottom: 1rem;
}

.stat {
  position: relative;
  padding: 0.9rem 1rem;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface);
  box-shadow: var(--shadow);
  overflow: hidden;
  animation: rise 0.5s ease both;
}

.stat:nth-child(2) { animation-delay: 0.03s; }
.stat:nth-child(3) { animation-delay: 0.06s; }
.stat:nth-child(4) { animation-delay: 0.09s; }

.stat::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0;
  bottom: 0;
  width: 3px;
  background: var(--line);
}

.stat.ok::before { background: var(--ok); }
.stat.warn::before { background: var(--warn); }
.stat.bad::before { background: var(--danger); }

.stat-label {
  display: block;
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.05em;
  text-transform: uppercase;
  margin-bottom: 0.3rem;
}

.stat-value {
  display: block;
  font-family: var(--font-display);
  font-size: 1.28rem;
  font-weight: 650;
  letter-spacing: -0.03em;
}

.stat-meta {
  display: block;
  margin-top: 0.25rem;
  color: var(--muted);
  font-size: 0.82rem;
}

/* ——— Admin tabs ——— */
.tabs {
  display: flex;
  gap: 0.25rem;
  padding: 0.3rem;
  margin-bottom: 1.15rem;
  border: 1px solid var(--line);
  border-radius: 12px;
  background: rgba(255, 255, 255, 0.55);
  backdrop-filter: blur(8px);
  animation: rise 0.55s ease both;
}

.tab {
  appearance: none;
  flex: 1;
  border: 0;
  background: transparent;
  color: var(--muted);
  font: inherit;
  font-weight: 700;
  font-size: 0.92rem;
  letter-spacing: -0.01em;
  padding: 0.7rem 0.85rem;
  border-radius: 9px;
  cursor: pointer;
  transition: background 0.18s ease, color 0.18s ease, transform 0.15s ease;
}

.tab:hover {
  color: var(--ink);
  background: rgba(255, 255, 255, 0.7);
}

.tab.is-active {
  color: #fff;
  background: var(--teal);
  box-shadow: 0 8px 18px rgba(13, 110, 103, 0.22);
}

.tab-panel {
  display: none;
  animation: panelIn 0.28s ease both;
}

.tab-panel.is-active {
  display: block;
}

.panel-grid {
  display: grid;
  gap: 1rem;
  align-items: start;
}

.panel-grid-ops {
  grid-template-columns: minmax(320px, 0.95fr) minmax(380px, 1.15fr);
}

.panel-grid-team {
  grid-template-columns: 1.15fr 0.85fr;
}

.panel-grid-mon {
  grid-template-columns: 1fr 1fr;
  margin-top: 1rem;
}

.workspace {
  display: grid;
  grid-template-columns: 1.2fr 0.8fr;
  gap: 1rem;
  align-items: start;
}

.card {
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface);
  box-shadow: var(--shadow);
  padding: 1.25rem 1.3rem;
}

.card-wide { max-width: 920px; }
.card-fill { min-height: 520px; }

.card + .card,
.side .card + .card {
  margin-top: 1rem;
}

.card-head {
  margin-bottom: 1.05rem;
}

.card-head.row {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 0.75rem;
}

.section-kicker {
  margin: 0 0 0.35rem;
  font-size: 0.7rem;
  font-weight: 700;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--teal);
}

.card-head h1,
.card-head h2 {
  margin: 0;
  font-family: var(--font-display);
  font-weight: 650;
  letter-spacing: -0.03em;
  font-size: 1.18rem;
}

.card-head h1 { font-size: 1.42rem; }

.card-head p {
  margin: 0.35rem 0 0;
  color: var(--muted);
  font-size: 0.92rem;
  line-height: 1.4;
}

.action-row {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 0.75rem;
}

.action-primary,
.action-tools {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
}

.btn-soft {
  background: color-mix(in srgb, var(--teal) 82%, #fff);
}

.btn-soft:hover {
  background: var(--teal-deep);
}

.grid-3 {
  display: grid;
  grid-template-columns: 1fr 1fr 1.1fr;
  gap: 0.75rem;
  align-items: end;
}

.force-inline {
  align-items: center;
  padding-bottom: 0.55rem;
}

.hint-pill {
  padding: 0.4rem 0.7rem !important;
  white-space: nowrap;
}

.status-line {
  font-weight: 600;
  color: var(--ink-soft) !important;
}

.field {
  display: grid;
  gap: 0.35rem;
  color: var(--ink-soft);
  font-size: 0.9rem;
  font-weight: 600;
}

.field span { color: var(--muted); font-weight: 600; }

input,
select,
textarea {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 12px;
  background: var(--surface-2);
  color: var(--ink);
  padding: 0.8rem 0.9rem;
  font: inherit;
  outline: none;
  transition: border-color 0.2s, box-shadow 0.2s, background 0.2s;
}

textarea {
  min-height: 120px;
  resize: vertical;
}

input:focus,
select:focus,
textarea:focus {
  border-color: rgba(15, 118, 110, 0.55);
  background: #fff;
  box-shadow: 0 0 0 3px rgba(15, 118, 110, 0.12);
}

.dial-form,
.agent-form {
  display: grid;
  gap: 0.85rem;
}

.grid-2 {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 0.75rem;
}

.force {
  display: flex;
  align-items: flex-start;
  gap: 0.55rem;
  color: var(--muted);
  font-size: 0.9rem;
  font-weight: 500;
}

.force input {
  width: auto;
  margin-top: 0.2rem;
}

.dial-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.55rem;
}

.btn {
  appearance: none;
  border: 1px solid transparent;
  border-radius: 12px;
  padding: 0.78rem 1.1rem;
  font: inherit;
  font-weight: 700;
  cursor: pointer;
  transition: transform 0.15s ease, background 0.15s ease, border-color 0.15s ease;
}

.btn:hover { transform: translateY(-1px); }
.btn:disabled { opacity: 0.5; cursor: not-allowed; transform: none; }
.btn-sm { padding: 0.45rem 0.75rem; font-size: 0.85rem; }

.btn-primary {
  background: var(--teal);
  color: #fff;
}

.btn-primary:hover { background: var(--teal-deep); }

.btn-danger {
  background: var(--danger);
  color: #fff;
}

.btn-ghost {
  background: transparent;
  color: var(--ink-soft);
  border-color: var(--line);
}

.toast {
  padding: 0.75rem 0.9rem;
  border-radius: 12px;
  font-size: 0.92rem;
  font-weight: 600;
}

.toast.ok {
  background: var(--ok-soft);
  color: var(--teal-deep);
  border: 1px solid rgba(15, 118, 110, 0.2);
}

.toast.err {
  background: var(--danger-soft);
  color: var(--danger);
  border: 1px solid rgba(185, 28, 28, 0.18);
}

.empty-state {
  color: var(--muted);
  font-size: 0.95rem;
  padding: 0.75rem 0;
}

.badge {
  display: inline-flex;
  align-items: center;
  padding: 0.2rem 0.55rem;
  border-radius: 999px;
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.02em;
  border: 1px solid var(--line);
  color: var(--muted);
  background: var(--surface-2);
  white-space: nowrap;
}

.badge.ok {
  color: var(--teal-deep);
  background: var(--ok-soft);
  border-color: rgba(15, 118, 110, 0.2);
}

.badge.warn {
  color: var(--warn);
  background: var(--warn-soft);
  border-color: rgba(180, 83, 9, 0.2);
}

.badge.err {
  color: var(--danger);
  background: var(--danger-soft);
  border-color: rgba(185, 28, 28, 0.18);
}

.calls {
  display: grid;
  gap: 0.75rem;
  max-height: 560px;
  overflow: auto;
}

.call-card {
  border: 1px solid var(--line);
  border-radius: 14px;
  background: var(--surface-2);
  padding: 0.95rem 1rem;
  animation: rise 0.35s ease both;
}

.call-card.alive {
  background: #fff;
  border-color: rgba(15, 118, 110, 0.35);
  box-shadow: inset 0 0 0 1px rgba(15, 118, 110, 0.08);
}

.call-card.failed {
  border-color: rgba(185, 28, 28, 0.28);
  background: var(--danger-soft);
}

.call-top {
  display: flex;
  justify-content: space-between;
  gap: 0.75rem;
  align-items: flex-start;
}

.call-phone {
  font-family: var(--font-display);
  font-size: 1.2rem;
  font-weight: 650;
  letter-spacing: -0.03em;
}

.call-status {
  margin-top: 0.25rem;
  color: var(--muted);
  font-size: 0.9rem;
}

.call-meta {
  text-align: right;
  display: grid;
  gap: 0.3rem;
  justify-items: end;
}

.call-duration {
  font-size: 0.78rem;
  color: var(--muted);
  font-variant-numeric: tabular-nums;
}

.stage-rail {
  display: grid;
  grid-template-columns: repeat(7, 1fr);
  gap: 0.35rem;
  margin: 0.85rem 0 0.55rem;
}

.rail-item {
  display: grid;
  gap: 0.25rem;
  justify-items: center;
  font-size: 0.65rem;
  color: var(--muted);
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

.stage-dot {
  width: 100%;
  height: 7px;
  border-radius: 999px;
  background: #dbe3ea;
}

.stage-dot.done { background: rgba(15, 118, 110, 0.75); }
.stage-dot.fail { background: rgba(185, 28, 28, 0.8); }

.call-timeline {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 0.25rem;
  font-size: 0.8rem;
  color: var(--muted);
}

.call-timeline li {
  display: grid;
  grid-template-columns: 58px 1fr;
  gap: 0.45rem;
}

.hint-soft {
  margin: 0;
  padding: 0.7rem 0.85rem;
  border-radius: 12px;
  background: var(--surface-2);
  border: 1px solid var(--line);
  color: var(--muted);
  font-size: 0.86rem;
  line-height: 1.4;
}

.hint-soft strong { color: var(--ink); }

.ficha-preview {
  padding: 0.85rem 0.95rem;
  border-radius: 12px;
  border: 1px solid rgba(15, 118, 110, 0.22);
  background: var(--ok-soft);
}

.ficha-preview-head {
  display: flex;
  flex-wrap: wrap;
  gap: 0.45rem 0.75rem;
  align-items: baseline;
  margin-bottom: 0.35rem;
}

.ficha-preview-head strong {
  font-family: var(--font-display);
  font-size: 0.95rem;
}

.ficha-preview-head span,
.ficha-preview p {
  margin: 0;
  color: var(--muted);
  font-size: 0.88rem;
}

.ficha-card {
  margin-top: 0.75rem;
  padding: 0.85rem 0.95rem;
  border-radius: 12px;
  border: 1px solid var(--line);
  background: #fff;
  display: grid;
  gap: 0.55rem;
  font-size: 0.86rem;
}

.ficha-card h3 {
  margin: 0;
  font-family: var(--font-display);
  font-size: 1rem;
  letter-spacing: -0.02em;
}

.ficha-card .ficha-row {
  color: var(--ink-soft);
  line-height: 1.35;
}

.ficha-card .ficha-row span {
  color: var(--muted);
  display: inline-block;
  min-width: 7.2rem;
}

.ficha-card .ficha-block {
  padding-top: 0.45rem;
  border-top: 1px solid var(--line);
}

/* Ficha estilo lista TXT */
.ficha-sheet {
  margin-top: 0.75rem;
  padding: 0.9rem 1rem 1rem;
  border-radius: 12px;
  border: 1px solid var(--line);
  background: #fff;
  font-family: "Source Sans 3", system-ui, sans-serif;
  font-size: 0.92rem;
  line-height: 1.4;
  color: var(--ink);
}

.ficha-rule {
  height: 2px;
  background: repeating-linear-gradient(
    90deg,
    var(--ink) 0 8px,
    transparent 8px 12px
  );
  opacity: 0.35;
  margin: 0.15rem 0 0.65rem;
}

.ficha-rule:last-child {
  margin: 0.75rem 0 0;
}

.ficha-cliente {
  font-family: var(--font-display);
  font-weight: 700;
  font-size: 1.05rem;
  letter-spacing: -0.02em;
  margin-bottom: 0.45rem;
}

.ficha-sec {
  margin-top: 0.7rem;
  margin-bottom: 0.25rem;
  font-weight: 700;
  font-size: 0.78rem;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: var(--muted);
}

.ficha-line {
  display: grid;
  grid-template-columns: 8.2rem 1fr;
  gap: 0.35rem 0.6rem;
  padding: 0.08rem 0;
}

.ficha-k {
  color: var(--muted);
  font-size: 0.84rem;
}

.ficha-v {
  color: var(--ink);
  word-break: break-word;
  min-height: 1.2em;
}

.ficha-socio-block {
  margin-top: 0.15rem;
}

.ficha-socio-head {
  display: block;
  font-weight: 600;
  padding: 0.15rem 0 0.1rem;
}

.ficha-phone.is-dial {
  font-weight: 700;
  text-decoration: underline;
  text-underline-offset: 2px;
}

.ficha-dial-banner {
  margin-top: 0.85rem;
  padding: 0.55rem 0.7rem;
  border-radius: 8px;
  background: color-mix(in srgb, var(--ok) 14%, #fff);
  border: 1px solid color-mix(in srgb, var(--ok) 35%, var(--line));
  font-weight: 700;
  font-size: 0.9rem;
}

.ficha-card .ficha-block strong {
  display: block;
  margin-bottom: 0.25rem;
  color: var(--ink);
  font-size: 0.78rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.agent-list,
.ramal-list {
  display: grid;
  gap: 0.55rem;
  margin-top: 1rem;
}

.agent-item,
.ramal-item {
  display: flex;
  justify-content: space-between;
  gap: 0.75rem;
  align-items: center;
  padding: 0.8rem 0.9rem;
  border: 1px solid var(--line);
  border-radius: 12px;
  background: var(--surface-2);
}

.agent-item strong,
.ramal-item strong {
  display: block;
  font-size: 0.98rem;
}

.agent-item .meta,
.ramal-item .meta {
  margin-top: 0.2rem;
  color: var(--muted);
  font-size: 0.82rem;
}

.agent-item .tags {
  display: flex;
  flex-wrap: wrap;
  gap: 0.3rem;
  margin-top: 0.4rem;
}

.btn-mini {
  border: 1px solid rgba(185, 28, 28, 0.25);
  background: #fff;
  color: var(--danger);
  border-radius: 9px;
  padding: 0.4rem 0.65rem;
  cursor: pointer;
  font-size: 0.78rem;
  font-weight: 700;
}

.agent-actions {
  display: flex;
  flex-direction: column;
  gap: 0.35rem;
}

.agent-actions .btn-mini[data-toggle] {
  border-color: rgba(15, 118, 110, 0.3);
  color: var(--teal-deep);
}

.agent-paused {
  opacity: 0.7;
}

.table-wrap {
  overflow: auto;
}

.table-wrap table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.88rem;
}

.table-wrap th,
.table-wrap td {
  text-align: left;
  padding: 0.55rem 0.4rem;
  border-bottom: 1px solid var(--line);
  color: var(--ink-soft);
}

.table-wrap th {
  color: var(--muted);
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.activity {
  max-height: 280px;
  overflow: auto;
  display: grid;
  gap: 0.4rem;
}

.activity-item {
  padding: 0.55rem 0.65rem;
  border-radius: 10px;
  background: var(--surface-2);
  border: 1px solid transparent;
  font-size: 0.84rem;
  color: var(--ink-soft);
}

.activity-item.ok { background: var(--ok-soft); color: var(--teal-deep); }
.activity-item.warn { background: var(--warn-soft); color: var(--warn); }
.activity-item.err { background: var(--danger-soft); color: var(--danger); }
.activity-item.muted { color: var(--muted); }

.activity-item time {
  display: inline-block;
  min-width: 3.4rem;
  margin-right: 0.4rem;
  color: var(--muted);
  font-variant-numeric: tabular-nums;
  font-size: 0.78rem;
}

@keyframes rise {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

@keyframes panelIn {
  from { opacity: 0; transform: translateY(6px); }
  to { opacity: 1; transform: translateY(0); }
}

@keyframes pulse {
  0%, 100% { box-shadow: 0 0 0 4px rgba(13, 110, 103, 0.12); }
  50% { box-shadow: 0 0 0 7px rgba(13, 110, 103, 0.05); }
}

.top-right {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  flex-wrap: wrap;
}

.logout-form { margin: 0; }

/* Login */
.login-body {
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: 1.5rem;
}

.login-admin {
  background:
    radial-gradient(900px 420px at 10% 0%, rgba(15, 118, 110, 0.14), transparent 55%),
    linear-gradient(165deg, #e8eef2 0%, #d5dee6 100%);
}

.login-agent {
  background:
    radial-gradient(800px 400px at 90% 10%, rgba(20, 33, 43, 0.1), transparent 50%),
    linear-gradient(165deg, #eef3f6 0%, #e2e9ef 100%);
}

.login-shell {
  width: min(400px, 100%);
  animation: rise 0.55s ease both;
}

.login-card {
  background: rgba(255, 255, 255, 0.96);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  padding: 1.85rem 1.6rem 1.6rem;
}

.login-kicker {
  margin: 0 0 0.55rem;
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--teal);
}

.login-agent .login-kicker {
  color: var(--ink-soft);
}

.login-card .brand {
  font-size: 1.75rem;
  margin: 0 0 0.65rem;
}

.login-title {
  margin: 0;
  font-family: var(--font-display);
  font-size: 1.2rem;
  font-weight: 600;
  letter-spacing: -0.02em;
}

.login-sub {
  margin: 0.4rem 0 1.2rem;
  color: var(--muted);
  font-size: 0.95rem;
  line-height: 1.4;
}

.login-form {
  display: grid;
  gap: 0.85rem;
}

.login-submit {
  width: 100%;
  margin-top: 0.35rem;
}

.login-card .toast {
  margin-bottom: 0.85rem;
}

.login-note {
  margin: 1.1rem 0 0;
  color: var(--muted);
  font-size: 0.86rem;
  line-height: 1.4;
  border-top: 1px solid var(--line);
  padding-top: 0.9rem;
}

.toast-err {
  background: var(--danger-soft);
  color: var(--danger);
  border: 1px solid #fecaca;
  border-radius: 10px;
  padding: 0.7rem 0.85rem;
  font-size: 0.92rem;
}

.metrics-card {
  margin-bottom: 0;
  animation: rise 0.45s ease both;
}

.metrics-strip {
  margin: 0 0 1rem;
  grid-template-columns: repeat(6, minmax(0, 1fr));
}

.admin-shell .calls {
  max-height: min(62vh, 640px);
}

.admin-shell .activity {
  max-height: 320px;
}

.admin-shell .agent-list {
  margin-top: 1.15rem;
  max-height: min(48vh, 480px);
  overflow: auto;
}

.disp-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 0.55rem;
  margin: 0.85rem 0 1rem;
}

.disp-stat {
  padding: 0.7rem 0.8rem;
  border: 1px solid var(--line);
  border-radius: 10px;
  background: var(--surface-2);
}

.disp-stat span {
  display: block;
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  margin-bottom: 0.25rem;
}

.disp-stat strong {
  font-family: var(--font-display);
  font-size: 1.2rem;
  letter-spacing: -0.03em;
}

.disp-log-wrap {
  max-height: 320px;
  overflow: auto;
  border: 1px solid var(--line);
  border-radius: 10px;
}

.monitor-clock {
  text-align: right;
}

.monitor-clock strong {
  display: block;
  font-family: var(--font-display);
  font-size: 1.15rem;
  letter-spacing: -0.02em;
}

.monitor-hero {
  margin-bottom: 1rem;
}

.attendance-strip {
  margin: 0 0 1rem;
  padding: 0.95rem 1.05rem;
  border: 1px solid var(--line);
  border-radius: 14px;
  background: linear-gradient(135deg, rgba(16, 120, 90, 0.08), rgba(255, 255, 255, 0.55));
}

.attendance-strip.has-live {
  border-color: rgba(16, 120, 90, 0.35);
  box-shadow: 0 0 0 1px rgba(16, 120, 90, 0.12);
}

.attendance-head {
  margin-bottom: 0.65rem;
}

.attendance-head h2 {
  margin: 0.15rem 0;
  font-family: var(--font-display);
  font-size: 1.15rem;
  letter-spacing: -0.02em;
}

.attendance-head p:last-child {
  margin: 0;
  color: var(--muted);
  font-size: 0.9rem;
}

.attendance-list {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
  gap: 0.65rem;
}

.attendance-list-monitor {
  margin-bottom: 1rem;
}

.attendance-card {
  display: flex;
  justify-content: space-between;
  gap: 0.75rem;
  align-items: center;
  padding: 0.85rem 0.95rem;
  border-radius: 12px;
  border: 1px solid rgba(16, 120, 90, 0.28);
  background: #fff;
}

.attendance-agent {
  margin: 0;
  color: var(--muted);
  font-size: 0.82rem;
}

.attendance-link {
  margin: 0.2rem 0 0;
  font-size: 0.98rem;
  line-height: 1.35;
}

.attendance-phone {
  margin: 0.25rem 0 0;
  color: var(--muted);
  font-family: var(--font-mono, ui-monospace, monospace);
  font-size: 0.85rem;
}

.attendance-time {
  text-align: right;
  flex: 0 0 auto;
}

.attendance-clock {
  display: block;
  font-family: var(--font-display);
  font-size: 1.25rem;
  letter-spacing: -0.03em;
  color: #0f6a4f;
}

.attendance-time span:last-child {
  color: var(--muted);
  font-size: 0.72rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.agent-item.is-incall {
  border-color: rgba(16, 120, 90, 0.4);
  background: rgba(16, 120, 90, 0.06);
}

.agent-live {
  margin-top: 0.45rem;
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
  align-items: center;
}

.metrics-table tr.row-incall td {
  background: rgba(16, 120, 90, 0.06);
}

@media (max-width: 980px) {
  .disp-grid {
    grid-template-columns: 1fr 1fr;
  }
}

.metrics-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.92rem;
}

.metrics-table th,
.metrics-table td {
  text-align: left;
  padding: 0.65rem 0.55rem;
  border-bottom: 1px solid var(--line);
  vertical-align: middle;
}

.metrics-table th {
  color: var(--muted);
  font-weight: 600;
  font-size: 0.78rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.agent-desk-body .agent-desk {
  width: min(860px, calc(100% - 2rem));
}

.agent-stats-strip {
  margin-bottom: 1rem;
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.agent-call-card {
  min-height: 420px;
}

.agent-call-meta {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 0.85rem;
  margin: 0 0 1.25rem;
  padding: 0.9rem 1rem;
  background: var(--surface-2);
  border-radius: 12px;
}

.agent-call-meta span {
  display: block;
  color: var(--muted);
  font-size: 0.78rem;
  margin-bottom: 0.2rem;
}

.agent-call-meta strong {
  font-size: 1.05rem;
}

.ficha-card-full {
  margin-top: 0.5rem;
}

.sys-dot.ok { background: var(--ok); }
.sys-dot.bad { background: var(--danger); }

@media (max-width: 1100px) {
  .metrics-strip {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
  .agent-call-meta {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .panel-grid-ops,
  .panel-grid-team,
  .panel-grid-mon,
  .grid-3 {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 980px) {
  .status-strip,
  .health-strip,
  .workspace,
  .grid-2 {
    grid-template-columns: 1fr;
  }

  .tabs {
    flex-wrap: wrap;
  }

  .tab {
    flex: 1 1 calc(50% - 0.25rem);
  }

  .stage-rail {
    grid-template-columns: repeat(4, 1fr);
  }

  .top,
  .topbar {
    flex-direction: column;
    align-items: flex-start;
  }

  .metrics-strip {
    grid-template-columns: 1fr 1fr;
  }

  .action-row {
    flex-direction: column;
    align-items: stretch;
  }
}

/* Desk: histórico + anti-cópia (visualização apenas) */
.desk-secure,
.desk-secure .ficha-secure,
.desk-secure .ficha-sheet {
  -webkit-user-select: none !important;
  -moz-user-select: none !important;
  user-select: none !important;
  -webkit-touch-callout: none !important;
}

.desk-secure input,
.desk-secure textarea,
.desk-secure select {
  -webkit-user-select: text !important;
  user-select: text !important;
}

.desk-print-block .shell {
  display: none !important;
}

.desk-print-block::before {
  content: "Impressão/cópia bloqueada no desk.";
  display: block;
  padding: 2rem;
  font-family: sans-serif;
}

.desk-tabs {
  margin: 0 0 1rem;
}

.desk-panel[hidden] {
  display: none !important;
}

.history-list {
  display: flex;
  flex-direction: column;
  gap: 0.85rem;
}

.history-card {
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 0.85rem 1rem;
  background: var(--surface-2, #f7f7f5);
}

.history-top {
  margin-bottom: 0.55rem;
}

.history-top .meta {
  color: var(--muted);
  font-size: 0.86rem;
  margin-top: 0.2rem;
}

.desk-obs {
  margin-top: 0.85rem;
  padding-top: 0.75rem;
  border-top: 1px dashed var(--line);
}

.desk-obs-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 0.65rem;
}

.desk-obs textarea,
.desk-obs select,
.desk-obs input {
  width: 100%;
}

@media (max-width: 720px) {
  .desk-obs-row {
    grid-template-columns: 1fr;
  }
}

.agent-desk-body .toast {
  position: fixed;
  right: 1rem;
  bottom: 1rem;
  z-index: 50;
  max-width: min(420px, calc(100% - 2rem));
  padding: 0.75rem 1rem;
  border-radius: 10px;
  background: #1c1c1a;
  color: #fff;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.2);
}

.agent-desk-body .toast.bad {
  background: #8b2e2e;
}

.agent-desk-body .toast.ok {
  background: #0f6a4f;
}